Flexspeak is an assistive technology company founded in 2023. Their core product is an AI-powered augmentative and alternative communication (AAC) app designed to support individuals who are non-speaking or have speech difficulties.
The app stands out for its multilingual capabilities, supporting over 25 languages including Spanish, Vietnamese, Mandarin, and Nepali. Key features like Translate Mode and AI-powered message prediction help bridge communication gaps for users worldwide. Flexspeak is already used in more than 100 school districts across 15+ countries.
Challenge
Before Notiondesk, Flexspeak used Notion for internal documentation and Freshdesk for external support. But managing content across two separate tools created friction in their workflow and added unnecessary overhead. They needed a solution that could streamline their processes, consolidate platforms, and still serve a multilingual audience.
Solution
Flexspeak chose Notiondesk for its deep Notion integration, allowing them to manage all support content within the tools they already use. With Collections and Article Linking, they organized their help content into clear sections and created logical connections across articles to improve navigation.
The ability to support multilingual documentation directly within Notiondesk aligned perfectly with their international user base and mission.
Impact
Since adopting Notiondesk, Flexspeak has seen improvements in how they manage and deliver support:
- Centralized documentation: Their team and users now rely on a single, consistent help center.
- Time saved: No more switching between Notion and Freshdesk to update content.
- Improved internal workflow: Publishing and updating articles happens directly in Notion, streamlining operations.
Notiondesk saves us time from switching between tools and enables us to provide multilingual docs to our diverse user base.
Alan Vu, CEO at Flexspeak
Flexspeak improved team efficiency and global reach all from a unified help center.
