Lime Health is a healthcare technology company that helps clinics and hospitals gather and act on patient feedback. Their platform lets medical teams easily collect insights about patient care, recovery, and experience, enabling continuous improvement at every step.
Based in Europe, the Lime Health team works closely with healthcare professionals to ensure the feedback collected is actionable and meaningful. They operate in multiple languages, serving diverse patient populations across countries.
Challenge
Before Notiondesk, Lime Health used Intercom for documentation. But it was overkill and too expensive for what they needed: a simple, multilingual knowledge base.
The team wanted a more affordable solution that:
- Supports multiple languages
- Fits naturally into their existing workflow (built in Notion)
- Allows contributors to write without extra logins or seats
Solution
Lime Health chose Notiondesk because it seamlessly extends their Notion workspace into a multilingual help center without extra complexity.
Key reasons for switching:
- Multilingual support out of the box
- Lower cost than Intercom
- No need for separate logins anyone in the team can create or edit articles in Notion
- Collections & Article Linking for better structure
- Customization to match their brand and tone
Impact
Notiondesk helped Lime Health streamline how documentation is written and shared especially across languages. The internal workflow is smoother, and content is easier to manage without needing complex roles or extra tools.
Notiondesk is a very intuitive tool that greatly simplified our internal process for writing and publishing multilingual user documentation. The fact that our whole team could keep using Notion made the transition super smooth, and the support has been excellent, fast and helpful every time.
Melissa Haquenne, Customer Success Specialist at Lime Health
Lime Health swapped complexity for clarity and now delivers better support to patients and partners alike.
